Refund policy

Returns, Refunds & Replacements

Last updated: August 29, 2026

Each Centennial Aggie Fan is made to order specifically for your purchase. Because of this, we generally do not accept returns or exchanges for change of mind, preference, or accidental purchases.

We do, however, stand behind the quality and accuracy of your order. If your item arrives damaged, defective, misprinted, incorrect, or with an item missing, please contact us so we can make it right.

Damaged, Defective, or Misprinted Items

If your order arrives damaged, defective, or substantially different from what you ordered, contact us within 30 days of delivery.

Please provide:

Your order number
A description of the issue
Clear photos or video showing the problem
Photos of the packaging when relevant

Once the issue is reviewed and approved, we may provide a replacement or refund, depending on the circumstances.

You do not need to return an affected item unless we specifically instruct you to do so.

Wrong or Missing Items

If you receive the wrong Centennial Aggie Fan or an item is missing from your order, contact us as soon as possible with your order number and photos of what you received.

After verification, we will arrange an appropriate replacement at no additional product cost to you.

Cancellations & Order Changes

Because each fan is made to order and production can begin quickly, order changes and cancellations are not guaranteed after an order is placed.

If you need to change or cancel an order, contact us immediately at support@allaggie.com.

We will make reasonable efforts to accommodate your request if production has not begun. Once an order has entered production, we may be unable to modify or cancel it.

Shipping Address Errors

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately. We cannot guarantee that an address can be changed once production or shipping has begun.

Orders that cannot be delivered because of an incorrect or incomplete address, refusal of delivery, or failure to claim a package may not be eligible for a refund or free replacement. Additional shipping charges may apply if reshipment is possible.

Lost Packages

If your package appears to have been lost in transit, contact us within 30 days of the estimated delivery date.

We will review the tracking information and, when appropriate, work with our shipping and fulfillment partners to investigate the shipment.

A replacement may be provided for a shipment confirmed as lost when:

The shipping address provided was correct and complete
The package has not been marked delivered
Tracking has stopped updating for an extended period
The carrier or fulfillment partner confirms or supports a lost-package determination

Packages Marked Delivered

If tracking shows your order as delivered but you cannot locate it, first check the delivery location, household members, neighbors when appropriate, and contact the delivering carrier.

Please also contact us so we can help review the available tracking information.

Because packages confirmed as delivered by the carrier are generally not classified as lost in transit, a refund or complimentary replacement is not guaranteed.

Product Appearance

We work to represent product colors and designs as accurately as possible. However, slight variations in color may occur because of differences in screens, printing processes, materials, and production conditions.

Minor color variations that do not constitute a manufacturing defect generally do not qualify for a refund or replacement.